Refund policy

Refund Policy

Last updated: March 2026

Shipping Policy

TVC Robotics may offer free shipping promotions on selected orders where applicable.

Due to the size, weight, value, and sensitivity of robotics equipment and related products, orders may be shipped using parcel carriers or freight services, including but not limited to:

UPS

FedEx

DHL

USPS

LTL freight carriers

TVC Robotics reserves the right to select the most appropriate shipping carrier and shipping method to ensure safe and secure delivery.

Returns Policy

We offer a 7-day return policy, meaning you have 7 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, the item must be:

in the same condition in which it was received

unused

in the original factory packaging

include all accessories, manuals, and protective materials

accompanied by proof of purchase

Definition of “Used”

An item is considered used and therefore not eligible for return if any of the following conditions apply:

the product has been removed from its original factory packaging

the product has been powered on or activated

the product shows signs of use or cosmetic damage

seals, security stickers, labels, or protective packaging have been removed or altered

Restocking Fee

Once an order has shipped (left our warehouse), approved returns may be subject to a 20% restocking fee.

If a cancellation request is received before the order ships, a full refund may be issued with no restocking fee.

Refund processing may take:

up to 24 hours to process

3–5 business days to appear on your bank or payment statement.

How to Start a Return

To request a return, please contact us within 7 days of delivery at:

📧 info@tvcrobotics.com

If your return is approved, we will provide instructions for returning the item.

Return shipping costs may be deducted from the refund unless the return is due to:

a confirmed defect

a shipping error made by TVC Robotics.

Returns sent without prior authorization will not be accepted.

Return Address

Return instructions and the appropriate return address will be provided once a return request has been approved.

Damages and Issues

Please inspect your order immediately upon delivery.

If your item arrives:

damaged

defective

incorrect

please contact us immediately so we can evaluate the issue and resolve it.

For freight shipments, customers must inspect the shipment at delivery and note any visible damage on the carrier’s delivery receipt before accepting the shipment.

Failure to document damage at delivery may limit the ability to file a claim with the carrier.

Non-Returnable Items

We do not accept returns for:

custom-built or special-order products

products configured or modified specifically for a customer

personalized or branded items

hazardous materials or flammable goods

sale or clearance items

gift cards.

If you are unsure whether an item is eligible for return, please contact us before purchasing.

Exchanges

The fastest way to receive a replacement item is to return the original item (if approved) and place a new order separately.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days, without providing a reason.

Returned items must still:

be unused

remain in original packaging

include proof of purchase.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method.

Refunds may take up to 10 business days to process depending on your payment provider.

If more than 15 business days have passed since your return was approved, please contact:

📧 info@tvcrobotics.com