Shipping policy

Shipping Origin

All orders are shipped from our distribution and fulfillment facilities located in Florida, United States, unless otherwise specified.

Shipping Availability

TVC Robotics currently ships within the United States.

At this time we primarily offer shipping within the continental United States (48 contiguous states).

Shipping outside the United States may be considered on a case-by-case basis and may involve additional:

shipping charges

duties and import taxes

customs processing

export restrictions

International shipments must be approved by TVC Robotics prior to order processing.

Shipping Methods & Carriers

TVC Robotics ships orders using a variety of carriers depending on product size, weight, value, and shipping destination.

Shipping carriers may include:

UPS

FedEx

DHL

USPS

freight or LTL carriers for large equipment

TVC Robotics reserves the right to select the most appropriate shipping carrier and method to ensure safe and reliable delivery.

Free Shipping

Free shipping may be offered on selected products or promotional orders where applicable.

Eligibility for free shipping may depend on:

order value

product size or weight

shipping destination

freight requirements

Certain products, including large robotics equipment, may require freight shipping even if the order qualifies for free shipping promotions.

Standard Shipping (United States)

For orders shipped within the continental United States:

shipping rates are calculated at checkout

available carriers and delivery options are displayed during checkout

shipping costs depend on product size, weight, and destination

Expedited Shipping

Expedited or priority shipping may be available upon request.

Availability, pricing, carrier selection, and delivery timelines must be confirmed with TVC Robotics before shipment.

Expedited shipping services are subject to carrier availability and cannot be guaranteed.

Shipping Time & Order Processing

Orders are processed during normal business hours Monday through Friday.

Estimated shipping times:

begin once the carrier has picked up the order

do not include weekends or holidays

are estimates only and are not guaranteed

TVC Robotics is not responsible for delays caused by:

shipping carriers

weather conditions

customs clearance

logistical disruptions outside of our control.

Freight & High-Value Shipments

Certain robotics systems or large equipment may require freight or LTL shipping.

For freight shipments:

delivery appointments may be required

customers must inspect shipments upon delivery

any visible damage must be documented on the carrier delivery receipt before signing.

Failure to inspect and document damage at delivery may affect the ability to file a claim with the carrier.

Shipping Costs & Responsibility

Once an order has been shipped, shipping and handling costs are non-refundable, except in cases where:

a shipping error was made by TVC Robotics

required by applicable law.

Returns & Refunds

Returns and refunds are subject to the terms described in our Refund Policy.

Shipping charges related to returned items may be deducted where applicable.

Contact

For shipping questions, please contact:

📧 info@tvcrobotics.com